Incident Response & Emergency Management
Caution
🚨 24/7 Cyber Emergency Response
When seconds count, we respond! Our Microsoft Sentinel powered incident response team delivers significantly lower breach costs, faster containment, and gets your business back online safely - day or night.
Minimize business impact with our rapid incident response services. Our experienced cybersecurity experts provide 24/7 emergency response, containment, investigation, and recovery services to get your business back online quickly and securely.
What is Incident Response?
Incident response is the systematic approach to managing and recovering from security incidents, data breaches, and cyber attacks. Our structured methodology ensures rapid containment, thorough investigation, and complete recovery while preserving evidence for potential legal action.
Warning
Incident Response Statistics
Organizations with comprehensive incident response capabilities experience:
- Significantly lower average cost per security incident¹
- Much faster containment and recovery times²
- Substantial reduction in business disruption³
- Major improvement in regulatory compliance⁴
Sources:
Our Incident Response Methodology
Emergency Response Services
Immediate Emergency Response:
- Rapid response time for critical incidents
- 24/7/365 emergency hotline availability
- Rapid on-site response (major markets)
- Remote access for immediate containment
- Executive briefings and status updates
Response Triggers:
- Active ransomware or malware infections
- Data breach or unauthorized access
- System compromises affecting operations
- Suspected insider threats
- Regulatory compliance violations
Expert Investigation Services:
- Forensic imaging and evidence preservation
- Memory analysis and artifact recovery
- Network traffic analysis and reconstruction
- Malware analysis and reverse engineering
- Timeline creation and attack reconstruction
Forensic Capabilities:
- Court-admissible evidence collection
- Chain of custody documentation
- Expert witness testimony
- Mobile device forensics
- Cloud environment investigation
Regulatory & Legal Assistance:
- Breach notification assistance
- Regulatory filing and compliance support
- Legal coordination with counsel
- Customer communication templates
- Media response strategy and support
Compliance Frameworks:
- HIPAA healthcare breach notifications
- PCI-DSS payment card incident reporting
- SOX financial incident documentation
- GDPR European privacy regulations
- State breach notification laws
Incident Response Team
Leadership & Coordination
- Incident Commander - Overall response coordination
- Technical Lead - Technical analysis and containment
- Communications Manager - Internal and external communications
- Legal Liaison - Legal and regulatory coordination
- Business Recovery - Operations restoration support
Technical Specialists
- Digital Forensics investigators
- Malware Analysis experts
- Network Security analysts
- Cloud Security specialists
- Mobile Device forensics experts
Professional Expertise
- Incident handling and emergency response specialists
- Digital forensics and evidence analysis experts
- Network forensics and investigation professionals
- Information security management specialists
- Cybersecurity strategy and risk management experts
Response Time Commitments
Critical Incidents (Severity 1)
- Immediate - Initial response and acknowledgment
- Rapid - Technical team engagement
- Fast - Containment plan development
- Same day - On-site arrival (if required)
- Prompt - Preliminary findings report
High Priority Incidents (Severity 2)
- Prompt - Initial response and assessment
- Rapid - Technical team deployment
- Fast - Containment and mitigation
- Timely - Investigation and analysis
- Swift - Recovery plan implementation
Medium Priority Incidents (Severity 3)
- Prompt - Response acknowledgment
- Timely - Investigation initiation
- Swift - Analysis and recommendations
- Scheduled - Implementation support
- Planned - Follow-up and validation
Incident Types & Specializations
Ransomware Response
- Rapid containment and isolation procedures
- Ransom negotiation support (when appropriate)
- Decryption assessment and recovery options
- Business continuity during recovery
- Prevention strategy development
Data Breach Investigation
- Scope determination and impact assessment
- Data classification and sensitivity analysis
- Breach notification timeline management
- Credit monitoring coordination
- Regulatory compliance support
Business Email Compromise (BEC)
- Email system forensic analysis
- Financial transaction investigation
- Wire transfer recovery assistance
- Account takeover investigation
- Prevention control implementation
Insider Threat Incidents
- Covert investigation techniques
- Digital behavior analysis
- Access pattern investigation
- Evidence preservation for HR/legal
- Policy development and training
Technology & Tools
Forensic Investigation Tools
- EnCase - Comprehensive digital forensics
- FTK (Forensic Toolkit) - Evidence analysis
- Volatility - Memory forensics and analysis
- SIFT - SANS Investigative Forensic Toolkit
- Autopsy - Digital forensics platform
Incident Management Platforms
- TheHive - Incident response coordination
- MISP - Malware information sharing
- Cortex - Security orchestration platform
- Phantom - Security automation and response
- Resilient - Incident response platform
Analysis & Intelligence Tools
- VirusTotal - Malware analysis and intelligence
- Hybrid Analysis - Automated malware analysis
- YARA - Malware identification and classification
- Wireshark - Network protocol analysis
- Zeek - Network security monitoring
Recovery & Business Continuity
System Recovery Services
- Clean system restoration procedures
- Data integrity verification and validation
- Application and service restoration
- Performance testing and optimization
- Security hardening and patch management
Business Continuity Support
- Critical business process identification
- Alternative workflow development
- Communication plan execution
- Vendor and customer notification
- Supply chain impact assessment
Post-Incident Monitoring
- Enhanced monitoring deployment
- Threat hunting activities
- Indicator of compromise (IOC) monitoring
- Behavioral analysis and anomaly detection
- Regular security assessments
Incident Response Pricing
Pay-Per-Incident Services:
- Remote response and investigation
- Business hours availability
- Standard response times (4+ hours)
- Basic forensic analysis
- Email and phone support only
$500/hour Minimum 8-hour engagement
Priority Response Services:
- 24/7 emergency response hotline
- Rapid critical incident response
- On-site response capability
- Advanced forensic investigation
- Dedicated incident manager
$5,000/month retainer Reduced hourly rates for incidents
Enterprise Incident Response:
- Immediate critical response SLA
- Dedicated incident response team
- Unlimited emergency response
- Full forensic and legal support
- Business continuity planning
Custom pricing Based on organization size and requirements
Legal & Regulatory Considerations
Breach Notification Requirements
- HIPAA - 60 days to HHS, immediate to media
- PCI-DSS - Immediate to card brands and acquirer
- GDPR - 72 hours to supervisory authority
- State Laws - Varies by state (typically 30-90 days)
- SEC - Material cybersecurity incidents
Evidence Preservation
- Chain of custody documentation
- Forensically sound imaging procedures
- Legal hold notifications and compliance
- Expert witness testimony preparation
- Court-admissible evidence handling
Insurance Coordination
- Cyber insurance claim filing assistance
- Documentation for insurance requirements
- Vendor coordination with insurance carriers
- Cost recovery and reimbursement support
- Policy compliance verification
Why Choose Our Incident Response Services
Proven Experience
- 500+ incident responses managed
- High successful containment rate
- Rapid average containment time
- Zero evidence contamination incidents
Industry Expertise
- Healthcare and HIPAA compliance
- Financial services regulatory requirements
- Manufacturing and OT environments
- Legal and professional services
Advanced Capabilities
- Nation-state attack response experience
- Advanced persistent threat (APT) investigation
- Supply chain compromise investigation
- Cloud-native incident response
Tip
Prepare for the Inevitable
It’s not a matter of if you’ll experience a security incident, but when. Be prepared with professional incident response services that minimize impact and accelerate recovery.
Schedule your incident response planning consultation and ensure your organization is ready to respond effectively to security incidents.
Related Emergency Services
Enhance your incident response readiness with complementary services:
- Threat Hunting - Proactive threat detection and elimination
- SIEM Monitoring - 24/7 security monitoring and alerting
- Vulnerability Management - Proactive security testing
- Business Continuity - Disaster recovery planning